Salesforce AI Specialist Practice Exam

To improve adoption of Einstein Copilot, what is the best way to identify barriers to its usage?

1. A Implement a survey to collect user feedback

2. B Schedule daily meetings for discussions

3. C Mandate use of Copilot in all processes

4. D Review only successful cases

The correct answer is: A Implement a survey to collect user feedback

Implementing a survey to collect user feedback is an effective method for identifying barriers to the usage of Einstein Copilot. Surveys provide direct insights from users regarding their experiences, challenges, and perceptions about the tool. By gathering this information, organizations can pinpoint specific obstacles that may hinder adoption, such as usability issues, feature gaps, or lack of understanding regarding the tool's capabilities. User feedback is also valuable because it can inform training and support needs. Understanding user sentiment helps create targeted strategies that address their concerns, ultimately fostering a more supportive environment for the adoption of Einstein Copilot. Additionally, surveys can reach a wide audience efficiently, ensuring that a diverse range of user experiences and opinions are captured, which might not be possible through one-on-one discussions or focused group meetings. Other methods, such as scheduling daily meetings for discussions, while well-intentioned, may not capture the comprehensive range of user experiences and could be time-consuming and impractical. Mandating the use of Copilot in all processes may lead to resistance and diminish user enthusiasm rather than encourage adoption. Finally, reviewing only successful cases may result in a biased understanding of the tool's implementation, missing crucial feedback from users who may be struggling. Hence, actively soliciting feedback through surveys stands out as