Salesforce AI Specialist Practice Exam

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Which feature automatically logs and syncs emails and calendar events between your email system and Salesforce?

Einstein Email Insights
Workflow Email Alerts
Salesforce Inbox
Activity Capture

The correct answer is: Activity Capture

The feature that automatically logs and syncs emails and calendar events between your email system and Salesforce is Activity Capture. This tool streamlines the process of recording interactions by capturing email communications and calendar events from multiple email providers and importing that information directly into Salesforce. Activity Capture enhances user productivity by reducing the need to manually log activities, thus enabling sales representatives and other Salesforce users to spend more time focusing on building relationships and making sales rather than keeping their records updated. It ensures that these important interactions are accurately reflected in Salesforce, providing a comprehensive view of customer engagement. Other options do have their specific functions within the Salesforce ecosystem. For instance, Einstein Email Insights offers analytics and insights based on email interactions, Workflow Email Alerts are designed to notify users about specific triggers and events, and Salesforce Inbox improves productivity for email management within Salesforce, but none of these features provide the automatic logging and synchronization capabilities that Activity Capture offers.